Refund policy

We do not have a return policy, but if your item does come damaged, you have two days to contact us and let us know.

To start a return, you can contact us at shop.prettyparcelco@gmail.com. 

Damages and issues

Please inspect your jewelry upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop.prettyparcelco@gmail.com.